Privacy policy

We collect, use and store your personal data exclusively within the framework of the provisions of the Data Protection Act of the Federal Republic of Austria and in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

Below we will inform you about the type, scope and purpose of data collection and use.

1. Responsible person

CARMERA Software Solutions GmbH, Simmeringer Hauptstraße 4, 1100 Vienna is responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR; office@carmera.eu. If you wish to object to the collection, processing or use of your data by us in accordance with these data protection regulations as a whole or for individual measures, you can address your objection to the person responsible. You can save and print this data protection declaration at any time.

2. General purposes of processing

We use personal data for the purpose of operating the various software from CARMERA Software Solutions GmbH.

3. Collection and processing of data

Access to our website/app and retrieval of a file stored on this website/app can be logged. The storage serves internal system-related and statistical purposes. In this case, the following is logged: name of the file accessed, date and time of retrieval, amount of data transferred, notification of successful retrieval, web browser and requesting domain. Additionally, the IP addresses of the requesting computers are logged. Further personal data is only collected if the user of the website/app and/or customer provides information voluntarily, for example as part of an inquiry or registration or to conclude a contract or via the settings of their browser. Our website uses cookies. A cookie is a text file that is sent when you visit a website and is temporarily stored on the hard drive of the website user and/or customer. If the corresponding server of our website is accessed again by the website user and/or customer, the browser of the website user and/or customer sends the previously received cookie back to the server. The server can then evaluate the information obtained through this procedure in various ways. Cookies can, for example, B. navigation on a website can be made easier. If the user of the website and/or customer wants to prevent the use of cookies, he can do this by making local changes to his settings in the Internet browser used on his computer, i.e. the program for opening and displaying Internet pages (e.g. Internet Explorer, Mozilla Firefox , Google Chrome or Safari).

4. Use and Disclosure of Personal Information

If the user of our website/app has provided personal data, we will only use this to answer inquiries from the user of the website/app and/or customers, to process contracts concluded with the user of the website/app and/or customers and for the technical administration. We will only pass on or otherwise transmit personal data to third parties if this is necessary for the purpose of contract processing or for billing purposes or if the user of the website/app and/or customer has previously consented. The legal basis for the processing of this data is Article 6 Paragraph 1 Sentence 1 b) GDPR. The user of the website/app and/or customer has the right to revoke their consent at any time with future effect.

5. Your rights as a person affected by data processing

Under applicable laws, you have various rights regarding your personal data. If you would like to assert these rights, please send your request by email or post to the address given in section 1, clearly identifying yourself. Below you will find an overview of your rights.

5.1 Right to confirmation and information

You have the right to clear information about the processing of your personal data. In particular: You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request free information from us about the personal data stored about you.

Furthermore, you have the right to the following information:

the purposes of processing, the categories of personal data that are processed, the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations, if possible, the planned period for which the personal data will be stored , or if this is not possible, the criteria for determining this duration; the existence of a right to rectification or deletion of personal data concerning you or to restriction of processing by the controller or a right to object to such processing; the existence of a right to lodge a complaint with a supervisory authority if the personal data is not collected from you, all available information about the origin of the data, the existence of automated decision-making including profiling in accordance with Article 22 Paragraphs 1 and 4 GDPR and, at least in these cases, meaningful information about the logic involved as well as the scope and the intended effects such processing for you. If personal data is transferred to a third country or an international organization, you have the right to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

5.2 Right to rectification

You have the right to request that we correct and, if necessary, complete personal data relating to you. In particular: You have the right to request that we immediately correct any incorrect personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.

5.3 Right to deletion (“right to be forgotten”)

In a number of cases we are obliged to delete personal data relating to you. In detail: In accordance with Article 17 Para. 1 GDPR, you have the right to request that we delete personal data concerning you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:

The personal data is no longer necessary for the purposes for which it was collected or otherwise processed. You revoke your consent to which the processing is based in accordance with Art. 6 Para. 1 Sentence 1 a) GDPR or Art. 9 Paragraph 2 a) GDPR and there is no other legal basis for the processing. You object to the processing in accordance with Article 21 Paragraph 1 GDPR and there are no overriding legitimate reasons for the processing, or you object in accordance with this Art. 21 Para. 2 GDPR object to the processing. The personal data were processed unlawfully. The deletion of the personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject. The personal data were processed in Reference to information society services offered in accordance with Article 8 Paragraph 1 GDPR. If we have made the personal data public and we are obliged to delete it in accordance with Article 17 Para. 1 GDPR, we will take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to ensure that those responsible for data processing who have the personal data to inform you that you have requested the deletion of all links to, or copies or replications of, that personal data

5.4 Right to restrict processing

In a number of cases, you have the right to request that we restrict the processing of your personal data. In particular: You have the right to request that we restrict the processing if one of the following conditions applies:

the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data, the processing is unlawful and you have refused the deletion of the personal data and instead the restriction of the use of the personal data have requested; the personal data is no longer needed for the purposes of processing, but you need the data to assert, exercise or defend legal claims, you have objected to the processing in accordance with Article 21 Para. 1 GDPR, as long as it is not yet clear whether our company's legitimate reasons outweigh yours.

5.5 Right to data portability

You have the right to receive, transmit, or have us transmit personal data concerning you in a machine-readable format. In particular: You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format format and you have the right to transmit this data to another controller without hindrance from us, provided

the processing is based on consent in accordance with Art. 6 Para. 1 Sentence 1 a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract in accordance with Art. 6 Para. 1 Sentence 1 b) GDPR and the processing is done using automated means procedure takes place. When exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly from us to another person responsible, to the extent that this is technically feasible.

5.6 Right to object

You also have the right to object to us lawfully processing your personal data if this is based on your particular situation and our interests in the processing do not outweigh this. In particular: You have the right, for reasons relating to your particular situation If the situation arises, you can object at any time to the processing of personal data concerning you, which is carried out on the basis of Art. 6 Para. 1 Sentence 1 e) or f) GDPR; This also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If we process personal data for the purpose of direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising. You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you that is carried out for scientific or historical research purposes or for statistical purposes in accordance with Article 89 (1) GDPR unless the processing is necessary to fulfill a task in the public interest. Data for billing and accounting purposes will not be affected by a request for deletion.

6. Right to complain to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.

7. Data Security

We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities. Your personal data will be transmitted to us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible. To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we continually adapt to the state of the art. We also do not guarantee that our offering will be available at specific times; Malfunctions, interruptions or failures cannot be ruled out. The servers we use are backed up regularly and carefully.

8. Right to information

Upon written request, we will inform the user of the website/app and/or the customer about the personal data stored about them. The request should be sent to our address given in the imprint of the website. If you contact us (e.g. via contact form or email), we will process your information to process the request and in the event that follow-up questions arise. If the data processing is carried out to carry out pre-contractual measures at your request or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Article 6 Paragraph 1 Sentence 1 b) GDPR. We only process further personal data if you consent to this (Art. 6 Para. 1 Sentence 1 a) GDPR) or we have a legitimate interest in processing your data.