Frequently asked questions about car photography

Do you still have any questions about our mobile app? We have compiled the most frequently asked questions for you here.


For the answers, please open the respective accordion with the symbol




General questions

  • What advantages do I have with the app? Why should I use it?

    CARMERA is an app specially designed for the vehicle trade. It simplifies and perfects your vehicle photography:

    • You save an enormous amount of time: you and your employees can create perfect vehicle images with simple snapshots using the instructions in the app.
    • You ensure a professional appearance for your company: regardless of where your vehicles are parked. Thanks to artificial intelligence, our solution presents your vehicles in perfect digital showrooms.
    • You increase your vehicle sales: Attractive vehicle images are clicked on much more frequently - making your adverts stand out on all online platforms.
    • You save resources, equipment and external costs: Expensive photographers, additional equipment or time-consuming post-processing of your images - all this is a thing of the past with CARMERA. You and your employees can create standardised images at all your locations.
    • You work with a technically perfect system: CARMERA not only offers you an app for your vehicle images. You also use the efficient CARMERA workflow, which allows you to capture and manage all images immediately and in an organised manner. It only takes a few seconds from snapshot to fully optimised image!
  • What are the specific advantages over other solutions?

    With CARMERA, manual post-processing or waiting times for the finished post-processing of vehicle images are a thing of the past. You can call up the finished images immediately!


    With CARMERA, you are not just using an app for vehicle images, but a complete system with an integrated workflow. All images are systematically stored and can be accessed via any web browser. You will find all data organised in one system!


    With CARMERA, you use technology from pole position. Our specially developed artificial intelligence was developed and trained specifically for vehicle photography. The target accuracy of the intelligence is 99.8 %. For you, this means that you can use all images immediately!


    Our solution offers you unbeatable features that provide you with additional convenience and time savings: digital licence plate inserts, multi-picture and much more. You save additional time and always get a perfect result!


    With CARMERA, you benefit from precise positioning of your vehicles in 3D showrooms. We have refined our technology to such an extent that your images are shown to their best advantage. You benefit from perfect designs and an absolutely 3-dimensional realistic effect of the images!

  • Do I need photography knowledge to work with the app?

    You don't have to be a photography professional to get the most out of CARMERA. On the contrary, our solution simplifies your photography enormously.


    If you follow the simple user guidance with photo aids in the app (spirit levels, grid, photo template), you can create perfect pictures in no time at all.

  • How does the app help me create the images?

    Numerous visual and acoustic aids support you in creating your vehicle images:


    • All your settings (interior and exterior shots) are compiled in a picture set. The automatic user guidance guides you from setting to setting.
    • It is important that you keep your smartphone level when taking pictures. Spirit levels show you the horizontal and vertical alignment. You can only press the shutter release button once you have reached the setting.
    • Each setting follows exact manufacturer guidelines for the shooting angle and the correct perspective. A vehicle template and an auxiliary grid give you guidance as to whether you have achieved the correct angle!

    Assistance is also provided for every further step in the process. Try out the user-friendly application of our app for yourself!

  • How long does it take me to create a vehicle image?

    With a little practice, you will have all the important settings under control within seconds. 


    As soon as you have found the right angle, you can press the shutter button and upload your snapshot. The finished picture is also available to you within seconds.


    Even complex picture sets with indoor and outdoor shots can be completed in just a few minutes.

  • What is a digital showroom and how is it designed?

    CARMERA cuts out your vehicles from the original images and places them in a digital showroom.


    The digital showroom (background of the car picture) is your stage for presenting the vehicles.


    There are several backgrounds to choose from. We also offer you the option of designing your own customised background.


    Simply contact us for further details!

  • How can I test the app? How do I get a test account?

    Contact us directly - we will be happy to visit you at your location or arrange an online presentation.


    With our offer tailored to your needs, you will receive a test account with which you can take test shots.

Questions about the process with the app

  • How does post-processing work with the app?

    As soon as you have uploaded one or more images, they are automatically optimised.


    An artificial intelligence specially trained in vehicle photography processes the images automatically.


    You can call up our panel with your login and access all optimised images (as well as the original images) via any web browser.

  • How does artificial intelligence change my images?

    Die wichtigste Leistung der künstlichen Intelligenz besteht darin, das Fahrzeug auszuschneiden und korrekt in einem digitalen Showroom zu platzieren. Damit das Fahrzeug in der neuen Umgebung realistisch aussieht, werden Schatten und weitere Details ergänzt.


    Bei Innenaufnahmen werden Fenster ausgeschnitten und ebenfalls separat bearbeitet - so lenkt der Blick durch das Fenster möglichst wenig von wichtigen Details im Wageninneren ab. 


    Optionen wie der digitale Kennzeicheneinleger oder das komplette Freistellen von Fenstern können ebenfalls ergänzt werden.


    Spiegelungen im Lack werden grundsätzlich belassen, um eine möglichst natürliche Darstellung des Fahrzeugs zu erhalten. Je nach Voreinstellung werden zusätzliche Unschärfen eingesetzt, um den Fokus auf wesentliche Details zu legen.

  • How long do I have to wait for the finished pictures?

    All your finished images are available within a few seconds!


    No further post-processing is necessary, as is the case with other services, such as "overnight" processing by low-cost labour. This is one of the special advantages of our mobile app.

  • Where are my images stored?

    All your images are stored and secured in our cloud storage.


    You have password-protected access to our panel via any web browser and have an immediate overview of all vehicle images.

  • How are the images transferred?

    Your snapshots are transferred directly from your smartphone. Additional charging or transfer processes are a thing of the past, which also saves you time!

Questions about everyday work in my company

  • Can I use the app in multiple locations?

    One of the particular advantages of the CARMERA mobile app is that it can be used from any location.


    Regardless of the location, your vehicles appear uniformly in your digital showroom.


    This means that all your employees at different locations can work with the app.

  • Which devices should I use the app with?

    In principle, our app works on all current Apple and Android devices, preferably smartphones (instead of tablets or other devices).


    For the best possible results, we recommend Android devices with the highest possible camera resolution.

  • How can I train my employees to use the app?

    Thanks to targeted user guidance with visual and acoustic aids, the CARMERA mobile app is practically self-explanatory.


    We provide our own training videos to help you use the app as efficiently as possible. Our support team will provide you with additional assistance so that you always achieve the best possible results.

  • What options do I have for granting permissions?

    With our flexible authorisation system, we can assign multi-level authorisations. 


    The important thing for you is that you retain an overview and can control the use of the app in the best possible way!

  • Can you build an interface for automatic data transfer into my system?

    Active interfaces already exist for numerous DMS systems on the market. If you are using a system to which no ready-made connection yet exists, we will be happy to initiate the programming for you.


    The best way to do this is to contact us directly!

Questions about costs and billing

  • What are the costs for using the app?

    Enthusiastic reactions from our customers confirm that we are confident that you will like our solution so much that you will want to use it on an ongoing basis. That's why we offer you CARMERA with unique conditions: 


    You purchase a credit balance and can use it directly for your vehicle images. The cost per vehicle depends on the size of the package purchased.


    Please contact us directly for a customised offer with exactly the options you need!

  • Are there monthly costs? How is billing done?

    You do not enter into a contractual obligation to use the CARMERA app. We set up your account according to your wishes and you purchase credits for your vehicle images.


    That means for you:

    No commitment periods, no hidden costs!

  • What are credits and how are they calculated?

    With our CARMERA Credits, we have developed a fair billing system for your vehicle images. You can purchase a package of 500, 1,000, 2,500 or more credits from us.


    You use 10 credits for a vehicle with up to 35 pictures.

  • Do I have a return guarantee if I don't want to use the app?

    Our fair credit system means that you are not contractually bound to use the CARMERA app. This means that it is not necessary to return the app.

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